Customer support / 5.0
Ease to use / 5.0
Credibility / 5.0
Customer reviews0 / 5.0
8.9 out of 10
Ranked #3 out of 8

Review was submitted review by Agne Bosaite Updated at: 16th of September, 2020

Ifdelayed.com, a flight compensation company from Sweden, was established in 2017. Since then they have provided help to thousands of air passengers, who experienced flight delay, cancellation or denied boarding. Sadly, the company website does not provide more information about the size of the company. The mission of this airline claim agency is to ensure that all passengers, who experienced a delayed, cancelled or overbooked flight could receive their refund if they are eligible for. Ifdelayed’s main rule is “no win, no fee” – you will have to pay the fee only in case you win. The price you might have to pay for this claim company service is percentage (25%) of your compensation amount. What is more, Ifdelayed is a legitimate company, operating under EU Regulation (EC) No 261/2004 – this law ensures air passenger rights protection. Check Ifdelayed review below in order to find out more information about this company. If you are searching for alternative flight claim companies to Ifdelayed, please view these reviews: AirHelpSkycop, Claimcompass or Flight-Delayed.co.uk.

 

Sweden Sweden
Supporting languages: ensvfi

The alternatives to Ifdelayed.com


Ifdelayed.com is a flight compensation company from Sweden established in 2017. Their mission is to ensure that all passengers, who experienced a delayed, cancelled or overbooked flight could get compensation if they are eligible for. Ifdelayed has recently added additional flight insurance service called Ifdelayed Premium.

Customer Support

You may contact Ifdelayed support by email, phone, Facebook chat and live chat on the website. There is a FAQ section with various questions and answers on ifdelayed.com website – check there if you wish to find out quickly. Customer support answers requests instantly. However, Ifdelayed support is available only in three languages: English, Swedish and Finnish. Furthermore, customer assistance is not personalised – this might be a disadvantage to some customers.

Usability

Ifdelayed.com offers a number of useful features to the customers including automated, user-friendly online claim form – these characteristics have a good impact on the customer experience. While filling the claim form, you will find out a possible flight compensation amount. However, no more tools for customers are provided – all Ifdelayed’s website features are only focused on claiming. What is more, air passengers may easily fill their claim form on mobile devices as the website is easy to use and mobile-friendly. Sadly, claimers do not have access to check their claim status. Flight delay compensation service is not the only service Ifdelayed provides, they have recently added additional flight insurance service called Ifdelayed Premium.

Credibility

Ifdelayed.com website complies with cookie and GDPR policies. This company seeks transparency by providing detailed information about its activities on the website and social channels, however, team members are not provided to the public. Ifdelayed is being supported by many positive reviews of their customers on TrustPilot with a high score of 9.2 of 10. Furthermore, on Facebook, this airline claim company is rated higher – 4.9 of 5. Sadly, Ifdelayed is not very active on social media – they rarely post or tweet on Facebook and on Twitter. After that, there are no topics and feedback about Ifdelayed on Reddit and Tripadvisor forums.

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