Customer support7.8 / 5.0
Ease to use8.0 / 5.0
Credibility 7.4 / 5.0
Customer reviews0 / 5.0
7.8 out of 10
Ranked #8 out of 8

Aircashback.com

Review was submitted Best flight compensation companies by What.Reviews Updated at: 20th of October, 2021

Aircashback.com was established in Poland in 2013 and since then became the leading Polish company in the flight compensation area. This company provides a great user interface on its website with the aim to offer their customers quality service and support. Sadly, the company’s service is possible in quite a few languages.

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Summary

Overall rating & rank
7.8 / 10   (#8 out of 8)
Origin country
Supporting languages
plenruro

About

AirCashBack review will help to choose the best flight compensation company. Aircashback.com is one of the most acclaimed flight claim company in Europe, helping air passengers win cases against the airline in terms of a flight delay, cancellation or denied boarding. The company was established in Poland in 2013 and since then became the leading Polish company in the flight compensation area. Since airlines are not always willing to pay out flight compensation passengers are entitled, Aircashback.com professionals help their customers with fast processing of claims with the goal of paying compensations out as soon as possible. Airline passengers may claim compensation for delayed, cancelled, overbooked or missed connecting flights even in cases of an airline strike. AirCashBack is not a scam - this company operates under EU Regulation 261/2004. This company works under the rule “no win, no fee” - the cost customer might have to pay for their service is percentage (25%) of the compensation amount. Furthermore, you will find more information about this legitimate company in the review below. If you are searching for alternative flight claim companies to AirCashBack, you should view these reviews from our TOP5 companies: AirHelp, Skycop, Ifdelayed, Flight-Delayed.co.uk or Claimcompass. 

Customer support

Aircashback.com provides a great user interface on its website with the aim to offer their customers quality service and support. Thousands of air passengers, who used their service, enjoyed their personalised customer support and easy and fast claim filling process on Aircashback.com website. However, AirCashBack offers its service in quite a few languages: English, Polish, Russian and Romanian. Airline passengers may reach the company’s support via email, phone, live help chat, and Facebook messenger. FAQ section on the Aircashback.com website has answers to various flight claiming-related questions. Sadly, despite the quality customer support and service, it might be challenging sometimes to receive a response to your queries quickly. 

Usability

Airline passengers benefit from Aircashback.com user-friendly claim form: you will spend only a minute to fill it and will be introduced with information how much flight compensation you might eligible for. Submitting a claim is divided into three easy steps. Website of this flight compensation company is interactive, with great features - customers able to see their claim status updates online. All the paperwork is done by the company’s managers - customers may take a rest after filling a claim form. Aircashback.com seeks transparency by providing all the information about their fees - no hidden charges.

Credibility

Airline passengers, who used one of the leading flight claim companies in Europe service, were satisfied with how their rights were safeguarded by AirCashBack - as evidence to this fact is reviews on TrustPilot with the TrustScore 4.9 of 5. Furthermore, the past rating on Facebook is eliminated and at the moment is 0. Aircashback.com protects its clients’ privacy using cookie policy and complies with GDPR. Sadly, despite having social accounts on the web, this company is not very active. After that, there are quite a few topics and feedback about AirCashBack on Reddit and Tripadvisor forums.

Pros/Cons

ProsCons
Possibility to check the claim status online It takes quite a lot of time to receive a response from support
In the first steps of the claim form, your possible amount of compensation is calculated Little information about air passenger rights on the website
Possibility to sign in and log in only with email
Information on the website is provided only in 4 languages

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