Customer support8.2 / 5.0
Ease to use7.6 / 5.0
Credibility 8.2 / 5.0
Customer reviews0 / 5.0
8.0 out of 10
Ranked #7 out of 8

Ifdelayed.com

Review was submitted Best flight compensation companies by Angela Mcdermott Updated at: 20th of October, 2021

Ifdelayed.com is a flight compensation company from Sweden established in 2017. Their mission is to ensure that all passengers, who experienced a delayed, cancelled or overbooked flight could get compensation if they are eligible for.

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Summary

Overall rating & rank
8.0 / 10   (#7 out of 8)
Origin country
Supporting languages
ensvfi

About

Ifdelayed.com, a flight compensation company from Sweden, was established in 2017. Since then they have provided help to thousands of air passengers, who experienced flight delay, cancellation or denied boarding. Sadly, the company website does not provide more information about the size of the company. The mission of this airline claim agency is to ensure that all passengers, who experienced a delayed, cancelled or overbooked flight could receive their refund if they are eligible for. Ifdelayed’s main rule is “no win, no fee” - you will have to pay the fee only in case you win. The price you might have to pay for this claim company service is percentage (30%) of your compensation amount. What is more, Ifdelayed is a legitimate company, operating under EU Regulation (EC) No 261/2004 - this law ensures air passenger rights protection. Check Ifdelayed review below in order to find out more information about this company. If you are searching for alternative flight claim companies to Ifdelayed, please view these reviews: AirHelp, Skycop, Flight-Delayed.co.uk or Claimcompass.

Customer support

You may contact Ifdelayed support by email, phone, Facebook chat and live chat on the website. There is a FAQ section with various questions and answers - check there if you wish to find out quickly. Customer support answers requests instantly. However, Ifdelayed support is available only in three languages: English, Swedish and Finnish. Furthermore, customer assistance is not personalised - this might be a disadvantage to some customers. This website provides information about delayed, cancelled, overbooked flights and other passenger rights in 6 languages.

Usability

Ifdelayed.com offers a number of useful features to the customers including automated, user-friendly online claim form - these characteristics have a good impact on the customer experience. While filling the claim form, you will find out a possible flight compensation amount. Furthermore, you may sign in with your Google, Facebook or email. However, no more tools for customers are provided - all Ifdelayed’s website features are only focused on claiming. What is more, air passengers may easily fill their claim form on mobile devices as the website is easy to use and mobile-friendly. Sadly, claimers do not have access to check their claim status.

Credibility

Ifdelayed.com website complies with cookie and GDPR policies. This company seeks transparency by providing detailed information about its activities on the website and social channels, however, team members are not provided to the public. Ifdelayed is being supported by many positive reviews of their customers on TrustPilot with a high score of 4.5 of 5. This airline claim company is rated higher on Facebook - 5 of 5, however, these reviews are quite old. Sadly, Ifdelayed is not very active on social media - they rarely post or tweet on Facebook and on Twitter. After that, there are quite a few topics and feedback about Ifdelayed on Reddit and Tripadvisor forums.

Pros/Cons

ProsCons
Information on the website is provided in 6 languages 24/7 support is not provided for customers
It takes 4-12 weeks to get compensated There is no flight list to choose your flight in the claim form
The compensation amount is calculated in the first steps of the claim form 30% fee in case you get your compensation
Possibility to sign in with Google, Facebook or email

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