Customer support8.4 / 5.0
Ease to use8.8 / 5.0
Credibility 8.0 / 5.0
Customer reviews0 / 5.0
8.4 out of 10
Ranked #5 out of 8

Claimcompass.eu

Review was submitted Best flight compensation companies by James Gallagher Updated at: 20th of October, 2021

Claimcompass.eu is a US-based flight claim company, established in 2016, helping air passengers to get compensation for delayed, cancelled or overbooked flights when they are entitled to. Claimcompass.eu is recognised as one of the best flight compensation companies in Europe having been featured in Forbes, Bloomberg Business and other media. Claim Compass has recently launched a Service app, which helps passengers to solve problems they meet during delayed, cancelled or overbooked flights.

 

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Summary

Overall rating & rank
8.4 / 10   (#5 out of 8)
Origin country
Supporting languages
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About

Claimcompass.eu is a US-based flight claim company, established in 2016, providing quality service for air passengers who experienced flight delays, cancellations and denied boarding. Clients only have to pay a service fee in case of success - when the company wins the case against the airline. The price you might have to pay for Claim Compass service is a percentage (35%) of your compensation amount. If your claim goes to court, you will have to pay an additional commission of 15% of your compensation. The claiming process on Claimcompass.eu website is quick and easy because all you have to do is fill the necessary information in the claim form and all relevant paperwork is done by company professionals. Claimcompass.eu is recognised as one of the best flight compensation companies in Europe having been featured in Forbes, VentureBeat, TechCrunch, Bloomberg Business and The Washington Post. What is more, Claim Compass is a legitimate company, operating under EU Regulation (EC) No 261/2004 - this law ensures air passenger rights protection. You will find the Claimcompass.eu review with more information below. Additionally, if you are looking for an alternative claim company to Claimcompass.eu, you may also check these reviews from our best flight delay compensation companies list: AirHelp, Skycop, Ifdelayed or Flight-Delayed.co.uk.

Customer support

Claim Compass team are professional in the airline claiming field and help their customers to get the compensation they are eligible for. Company staff, including aviation experts, lawyers, customer service employees, artificial intelligence engineers and others do their best to make sure their customers are absolutely satisfied with the service. Clients may contact customer support by email, phone, Facebook or live chat on their website. They try to respond to customers requests as soon as they can, however, clients might need to wait for the answer longer than they expect. The advantage is that Claimcompass.eu website supports 10 languages: English, French, Spanish, Portuguese, Italian, Greek, Russian, Turkish, Bulgarian and Romanian. When website visitors search for a quick answer, they might find it in a comprehensive FAQ section.

Usability

Airline passengers might check their eligibility for compensation by using eligibility checker on the website. After that customers have to fill other necessary information in order to submit their claim. The website is user-friendly and mobile compatible. Under the EU law, air passengers, who experienced a delayed, cancelled or overbooked flight might receive up to €600 in compensation for each passenger. Claimcompass.eu will cover all the legal expenses if the claim against the airline is brought to the court. Claim Compass has recently launched a Service app, which helps passengers to solve problems they meet during flight disruptions.

Credibility

Despite the fact that flight compensation companies are sharing a lot of information about flight delay compensation, airline passengers are still not aware of their rights. Such claim companies as Claimcompass.eu help travellers to win against airlines especially when they lose hope. Claim Compass encrypts customer data to maintain data confidentiality. Their website complies with GDPR policy. Furthermore, the company is well-rated by their customers: it has 4.7 of 5 TrustPilot score and 4.7 of 5 Facebook score. Hence Claim Compass clients are really satisfied with the service they provide. However, there are quite little topics and feedback about Claimcompass.eu on Reddit and Tripadvisor forums. 

Pros & Cons

ProsCons
Information on the website is provided in 10 languages 24/7 support is not provided for customers
Possibility to check the claim status online Support responds to requests within 6 hours
Possibility to sign in and log in only with Google or email
35% commission and 15% commission in case of legal actions

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